Monica Hui
About Monica Hui
Monica Hui is an Application Support Analyst at Brookfield Asset Management in Toronto, Ontario, with over a decade of experience in application support and customer service roles.
Company
Monica Hui is currently employed at Brookfield Asset Management, located in Toronto, Ontario. The company is known for its global asset management services, dealing with real estate, infrastructure, renewable power, and private equity investments.
Title
Monica Hui holds the position of Application Support Analyst at Brookfield Asset Management. She has been in this role since December 2011, bringing over a decade of experience to her current responsibilities.
Education and Expertise
Monica Hui achieved a Bachelor of Arts in Public Administration and Governance from Ryerson University. Additionally, she earned a Business Administration Diploma from George Brown College, where she studied from 2005 to 2007. Her academic background equips her with the knowledge and skills in public administration, governance, and business administration.
Previous Experience
Before her current role, Monica Hui worked as a Customer Account Coordinator at Brookfield Technology Services from 2010 to 2011 in Toronto. Prior to that, she was a Customer Service Representative at the Ministry of Government Services from 2007 to 2010, where she gained essential customer service experience over three years.
Professional Responsibilities
As an Application Support Analyst, Monica Hui is responsible for the maintenance, enhancement, and configuration of application systems. Her role includes 2nd level application support, incident management, including logging, tracking, troubleshooting, and resolution of service disruptions. She is also involved in project implementations and testing, actively contributing to knowledge sharing and collaboration within her team and across departments.