Moses Mwangi
About Moses Mwangi
Moses Mwangi is a Technical Support Specialist at Brookfield Asset Management in Greater New York City Area with over 10 years of experience in various technical support roles.
Professional Background
Moses Mwangi is currently employed as a Technical Support Specialist at Brookfield Asset Management in the Greater New York City Area. His career spans critical roles in technical support and IT service management, including a previous position at Fujitsu from 2014 to 2016. Prior to that, Mwangi worked at Brookfield Properties as a Support Specialist for nine years, starting in 2005.
Responsibilities at Brookfield Asset Management
At Brookfield Asset Management, Moses Mwangi is involved in the roll-out of new equipment across various regions, including NYC, Denver, and Boston. His duties involve imaging and configuring mobile devices, along with leading the resolution of call manager issues. Mwangi provides comprehensive support for PCs, mobile phones, A/V equipment, remote log-ins, and multiple other technologies.
Technical Expertise and Certification
Moses Mwangi is ITIL Foundation Certified, indicating a strong grasp of IT service management best practices. His technical skills encompass managing telecommunication systems, which include serving as the lead technician for call manager issues, and a deep understanding of various technological support aspects.
Educational Background
Moses Mwangi holds a Bachelor of Science (B.S.) degree in Electrical and Electronics Engineering from Temple University, where he studied from 2000 to 2005. This strong educational foundation has equipped him with the technical knowledge necessary for his roles in technical support and IT management.
Experience in Complex Projects
With over 10 years of experience working on complex projects, Moses Mwangi has been involved in various domains including trading environments, financial environments, and property management. His extensive experience enhances his ability to handle multifaceted technical support challenges and implement effective IT solutions.