Michael Fahrenkrug
About Michael Fahrenkrug
Michael Fahrenkrug serves as the Manager of Tech Support Europe at Brooks Automation (Germany) GmbH and has held this position since 2006. He also works as the Manager Global Support at GÖPEL electronic GmbH, a role he has occupied since 2018.
Work at Brooks Automation
Michael Fahrenkrug has been associated with Brooks Automation (Germany) GmbH since 2006. He currently holds the position of Manager Tech Support Europe, a role he has maintained for 18 years. His responsibilities include overseeing technical support operations across Europe. Prior to his current role, he served as Manager Technical Support Europe from 1999 to 2008, accumulating a total of 11 years in this position. His extensive experience at Brooks Automation highlights his expertise in technical support and customer service within the automation industry.
Current Role at GÖPEL electronic GmbH
Since 2018, Michael Fahrenkrug has worked at GÖPEL electronic GmbH as Manager Global Support for Inspection Solutions. His role involves managing global support operations, focusing on providing assistance and solutions for inspection technologies. He has been in this position for 6 years and has contributed to enhancing customer support and service delivery in the field of electronic inspection. Additionally, he has been with GÖPEL electronic GmbH since 2017, further solidifying his role in global support initiatives.
Education and Expertise
Michael Fahrenkrug studied at Hochschule Merseburg, where he focused on Electrotechnics and Automation. He achieved the title of Engineer during his studies, which spanned from 1994 to 1999. This educational background has provided him with a strong foundation in technical principles and practices, contributing to his effectiveness in his roles in technical support and management within the automation and electronics sectors.
Professional Background
Michael Fahrenkrug has a robust professional background in technical support and management. His career at Brooks Automation began in 1999, where he worked until 2008 before transitioning into a managerial role. After a significant tenure, he moved to GÖPEL electronic GmbH in 2017. His experience spans over two decades in the automation and electronics industries, reflecting a deep understanding of technical support processes and customer engagement strategies.