Charles Pinkard
About Charles Pinkard
Charles Pinkard is a Network Administrator at Brooksource, where he has worked since 2022. He has extensive experience in IT support and network analysis, having previously held positions at U.S. Computer Corporation and HCL America, Inc.
Work at Brooksource
Charles Pinkard has been employed at Brooksource as a Network Administrator since 2022. In this role, he is responsible for providing level 2 network support, which includes troubleshooting Cisco routers, switches, and various network devices. He also creates knowledge articles that serve as how-to guides and troubleshooting resources. Additionally, he provides remote support to Humana's sites across the United States under a contract with Brooksource.
Previous Experience in IT Support
Before joining Brooksource, Charles Pinkard worked at U.S. Computer Corporation for six years, from 2016 to 2022, in the Houston, Texas area. He held the position of IT Support Analyst, where he was involved in troubleshooting and providing technical support. Prior to that, he served as an IT Analyst at the same company from 2014 to 2016. His experience in these roles contributed to his expertise in maintaining a database of information for sites, including contacts and images.
Experience at HCL America, Inc.
In 2022, Charles Pinkard worked as a Network Analyst at HCL America, Inc. for a period of seven months. This role further expanded his knowledge and skills in network administration and support, contributing to his overall professional development in the IT field.
Education and Expertise
Charles Pinkard earned a Bachelor's degree in Computer Science from Sam Houston State University, where he studied from 2009 to 2013. His educational background provides a strong foundation for his career in IT and network administration. He is proficient in utilizing various tools such as Solarwinds, Meraki, vManage, Critical Labs, and Company Cam, which are essential for his current role.