Cody Hilderbrandt
About Cody Hilderbrandt
Cody Hilderbrandt is an Epic Field Technician with experience in system connectivity and device technical mapping. He has worked in various technical support roles and emphasizes customer service during environmental changes.
Current Role as Epic Field Technician
Cody Hilderbrandt currently serves as an Epic Field Technician, a position he has held since 2020 in Nashville, Tennessee. His responsibilities include updating, setting up, and confirming system connectivity to Epic on remodeled floors. He runs scripts on various devices to prepare for go-live events and ensures that remapped systems are provisioned to the correct printers. Hilderbrandt emphasizes providing five-star customer service to end users during environmental changes.
Previous Experience at Brooksource
Prior to his current role, Cody Hilderbrandt worked at Brooksource as a Junior Desktop Support Technician from 2017 to 2018 in Louisville, Kentucky. His tenure lasted for one year, during which he gained experience in desktop support and technical assistance, contributing to the operational efficiency of the organization.
Experience at Acumen Physician Solutions, LLC
Cody Hilderbrandt was employed at Acumen Physician Solutions, LLC as a Junior Field Technician from 2019 to 2020 in Nashville, Tennessee. His role lasted for eight months, focusing on device technical mapping and assessments for future state planning. This experience contributed to his technical skills and understanding of field operations.
Early Career at Geek Squad
In 2016, Cody Hilderbrandt began his career as a Computer Repair Technician at Geek Squad in the Louisville Metropolitan Area. He worked in this position for seven months, where he developed foundational skills in computer repair and customer service, laying the groundwork for his future roles in technical support.
Education and Technical Background
Cody Hilderbrandt studied Computer Science at Elizabethtown Community and Technical College, where he earned an Associate's degree from 2011 to 2014. His educational background provided him with essential knowledge and skills that have been instrumental in his career in technical support and field services.