Cynthia Leonardo
About Cynthia Leonardo
Cynthia Leonardo is a Business Solutions Analyst with a strong background in customer support and quality assurance in the financial services industry. She has worked at Brooksource since 2021 and has previous experience at MarketSource Inc., Confirmation.com, and Thomson Reuters.
Work at Brooksource
Cynthia Leonardo has been employed at Brooksource as a Business Solutions Analyst since 2021. In this role, she contributes to the development and implementation of business solutions that enhance operational efficiency. Her responsibilities include analyzing business processes and collaborating with teams to drive project success. Cynthia's experience in this position has allowed her to leverage her skills in teamwork and quality assurance to improve customer support processes.
Previous Experience in Financial Services
Cynthia has a solid background in the financial services industry, where she has worked to enhance customer support processes. Prior to her current role, she served as a Customer Support Representative at Confirmation.com from 2017 to 2021. Additionally, she worked at Thomson Reuters as a Customer Support Agent and Product Owner during the same period. Her experience in these roles has equipped her with valuable insights into customer service operations.
Leadership at MarketSource Inc.
Cynthia held the position of Team Lead at MarketSource Inc. from 2016 to 2017. In this role, she demonstrated her leadership capabilities by guiding her team towards achieving project goals. Her contributions during this time helped to foster a collaborative environment that supported successful project outcomes.
Education and Expertise
Cynthia Leonardo earned her Bachelor of Business Administration (BBA) degree from Brescia University, where she studied Business Administration and Management from 2012 to 2016. This educational background has provided her with a strong foundation in business principles, which she applies in her professional roles. Her expertise in quality assurance within customer service operations further enhances her ability to deliver effective business solutions.