Derek Blackshire
About Derek Blackshire
Derek Blackshire is a TDR IT Technician at Baptist Health, with extensive experience in IT support and systems administration across various organizations in Jacksonville, Florida. His career includes roles at companies such as Black Knight, Availity, and Florida Blue, where he focused on enhancing organizational efficiency and ensuring optimal performance of IT systems.
Work at Brooksource
Derek Blackshire has been employed as a TDR IT Technician at Baptist Health through Brooksource since 2021. In this role, he conducts site-specific visits to hospitals and clinics for device mapping and hardware refresh. His responsibilities include ensuring optimal performance of IT systems within the healthcare environment.
Previous Experience in IT Support
Before his current position, Derek worked at several organizations in various IT support roles. He served as a Systems Administrator at Black Knight for seven months in 2018. He also worked as an IT Support Technician at Availity from 2018 to 2021, and as a Tech Support Analyst at Florida Blue from 2016 to 2017. His experience spans multiple locations in Jacksonville, Florida.
Technical Skills and Responsibilities
Derek utilizes Visio for planning and evaluating hardware and software requirements, which enhances organizational efficiency. He collaborates with Epic application teams to address Field Service support needs, ensuring seamless integration and functionality. Additionally, he engages in Epic 'TDR' script testing to verify correct application installations, contributing to system reliability.
Background in IT and Military Service
Derek's career in IT began with roles such as Desktop Support Technician at Dell and Merrill Lynch. He also served as a Tech Lead at Wells Fargo Advisors and as a NOC Specialist at PGA TOUR. His background includes military service as a Force Protection NCO in the US Army, where he served in Kuwait from 2009 to 2010.