Ivan Anderson
About Ivan Anderson
Ivan Anderson is an Enterprise Helpdesk Analyst with extensive experience in technical support roles. He has worked for various organizations in North Carolina and Maryland, including the Boy Scouts of America and Family Dollar, and holds a Bachelor of Science degree from Gardner-Webb University.
Current Role at Brooksource
Ivan Anderson has been employed at Brooksource as an Enterprise Helpdesk Analyst since 2019. In this role, he is responsible for providing technical support and assistance to users, ensuring efficient operation of IT services. His experience in helpdesk environments contributes to his ability to address and resolve technical issues effectively.
Previous Experience in IT Support
Before joining Brooksource, Ivan held various positions in IT support. He worked as a Service Desk Analyst II at Family Dollar from 2013 to 2015 and as a Service Desk Consultant at Signature Consultants for six months in 2013. Additionally, he served as Store System Support for the Boy Scouts of America from 2016 to 2019, gaining valuable experience in customer service and technical troubleshooting.
Educational Background
Ivan Anderson studied at Gardner-Webb University, where he earned a Bachelor of Science degree from 2004 to 2009. He also attended Central Piedmont Community College from 2011 to 2013 and Piedmont Community College from 2010 to 2012, furthering his education in relevant fields. His foundational education includes attendance at Spartanburg High School.
Career Progression in Technical Support
Ivan's career in technical support began at Connextions, where he worked as a Technical Support Agent from 2008 to 2010 and later as a Team Lead for five months in 2010. He continued to build his expertise at TEKsystems as a Supply Support and Help Desk professional from 2015 to 2016. This progression highlights his commitment to developing skills in IT support roles.