Mark Kerr
About Mark Kerr
Mark Kerr is a Technical Lead with over 20 years of experience in technical support, currently working at Brooksource in Portland, Oregon. He has held various roles in information technology, including positions at LifeWorks NW and Garden City Hospital, and possesses strong communication skills for interacting with users of different technical backgrounds.
Work at Brooksource
Mark Kerr has been employed at Brooksource as a Technical Lead since 2021. In this role, he is responsible for overseeing technical projects and providing guidance to team members. His position involves managing technical support operations and ensuring effective solutions are implemented for clients. His experience in technical support enhances his ability to lead projects and address complex technical challenges.
Previous Employment History
Prior to his current role, Mark Kerr worked at LifeWorks NW as an Information System Technician from 2019 to 2021 in Beaverton, Oregon. He also served as an Information Technology Support Specialist at Garden City Hospital for 12 years, from 2007 to 2019, in Garden City, Michigan. Earlier in his career, he held positions at Electronic Data Systems as an Information Technology Help Desk from 1998 to 2000 and at Ascension Crittenton Hospital as a Field Engineer from 2000 to 2004. Additionally, he worked at CareTech Solutions as an Information Technology Help Desk from 2004 to 2007.
Education and Expertise
Mark Kerr studied Computer Science at the University of North Texas from 1997 to 1998. His educational background provides a solid foundation for his extensive career in technical support. With over 20 years of experience, he specializes in troubleshooting and resolving user help requests across various devices and networks. His expertise includes documenting technical issues and solutions, which contributes to improved user support processes.
Technical Skills and Communication
Mark possesses strong communication skills that enable effective interaction with users of varying technical proficiency levels. This ability is crucial in a large-scale environment where clear communication can enhance user support and satisfaction. His experience in technical support has equipped him with the skills necessary to address user concerns efficiently and effectively.