Martina Holbrook
About Martina Holbrook
Martina Holbrook is a Desktop Engineer with extensive experience in IT management and technical support. She has worked for various companies, including Monterey Consultants, Inc. and MATRIX Resources, and holds a Master's degree in Computer Information Technology from Keller Graduate School of Management of DeVry University.
Work at Brooksource
Martina Holbrook has been employed at Brooksource as a Desktop Engineer since 2017. In this role, she has developed skills in the installation, configuration, and testing of IT equipment. Her responsibilities include managing and troubleshooting network performance issues, as well as defining network policies and procedures. Prior to her current position, she worked at Brooksource as a Desktop Support Technician for a brief period in 2014.
Previous Experience in IT Management
Before joining Brooksource, Martina Holbrook served as IT Manager at Monterey Consultants, Inc. from 2018 to 2022. During her four years in this role, she was responsible for overseeing IT operations and ensuring the effective management of technology resources. Additionally, she worked at MATRIX Resources as a Technical Support professional in 2015, where she provided support for various IT issues for nearly a year.
Education and Expertise
Martina Holbrook holds a Master of Computer Information Technology from the Keller Graduate School of Management of DeVry University, where she studied Information Technology Project Management from 2012 to 2014. She also earned a degree in Technical Management in Computer Information Systems from DeVry University, completing her studies from 2010 to 2012. Her educational background has equipped her with expertise in troubleshooting software applications, including SAP, SharePoint, and Citrix receiver.
Technical Skills and Proficiencies
Martina Holbrook possesses a range of technical skills relevant to her roles in IT. She is proficient in defining network policies and procedures and has experience with multiple ticketing systems, including Web Star and Service Now. Additionally, she has a strong background in maintaining and restocking parts inventory to ensure adequate spare parts levels. Her capabilities also include escalating technical problems to vendors when necessary.