Michael Cooley
About Michael Cooley
Michael Cooley is a Confluence Analyst at Brooksource, where he has worked since 2018, focusing on call center initiatives at Jefferson University Hospital in Philadelphia. He holds a Digital Six Sigma Green Belt Certification and has a diverse background in software engineering, business analysis, and quality assurance.
Work at Brooksource
Michael Cooley has been employed at Brooksource as a Confluence Analyst since 2018. In this role, he has been contracted to work specifically with Jefferson University Hospital in Philadelphia, PA. His responsibilities include developing and managing Confluence macros to streamline call center activities and identifying third-party macros to enhance call center processes.
Education and Expertise
Michael Cooley studied at Motorola University, where he achieved a Digital Six Sigma Green Belt Certification from 2005 to 2006. Additionally, he attended The Chubb Institute, earning a Certificate in Computer Programming from 1999 to 2000. His educational background supports his expertise in software development and process improvement.
Professional Background
Michael Cooley has a diverse professional background in technology and analysis. He worked at Insight Global as a Senior Software Engineer/Scrum Master from 2015 to 2017. Prior to that, he held various positions at Motorola, including Business Analyst and Web Developer, from 2004 to 2007. He also served as a Quality Assurance Engineer at ARRIS from 2007 to 2013 and as a Senior Analyst for Business Requirements at Comcast from 2014 to 2015.
Achievements in Call Center Initiatives
In his current role at Brooksource, Michael Cooley has made significant contributions to call center initiatives at Jefferson University Hospital. He developed and managed Confluence macros that streamline activities and improve efficiency. His work includes identifying and supporting third-party macros that enhance call center processes.