Michael Nielsen
About Michael Nielsen
Michael Nielsen is a Desktop Support Technician with a diverse work history that includes roles in sales, park maintenance, and various positions within the Boy Scouts of America. He has been with Brooksource since 2018 and previously worked in claims examination and sales.
Current Role at Brooksource
Michael Nielsen has been employed at Brooksource as a Desktop Support Technician since 2018. In this role, he is responsible for providing technical support and troubleshooting for desktop systems. His work involves assisting users with hardware and software issues, ensuring efficient operation of IT systems, and maintaining a high level of customer service.
Previous Experience in Sales and Management
Prior to his current position, Michael worked at EP Sales, Inc. as an Inside Sales Representative and Warehouse Manager for a period of four months in 2015. This role involved managing sales operations and overseeing warehouse activities. Additionally, he served as a Claims Examiner at LTCG from 2015 to 2017, where he handled claims processing and customer inquiries.
Background in Outdoor Education and Youth Programs
Michael has extensive experience with the Northern Star Council, Boy Scouts of America, where he held multiple roles. He worked as a Den Chief and Skills Instructor in 2009 and again in 2010, and served as the Shooting Sports Director from 2012 to 2013. His responsibilities included leading outdoor activities and teaching various skills to youth participants. He also worked as a Barn and Climbing Director and Barn and Climbing Staff, contributing to the council's outdoor programs.
Education and Academic Background
Michael studied at the School of Environmental Studies from 2009 to 2010. He later attended Saint Mary's University of Minnesota, where he completed his Bachelor's degree from 2011 to 2014. His education has provided him with a foundation in environmental studies and related disciplines.
Temporary Roles in Maintenance and Support
In addition to his primary roles, Michael has held temporary positions that contributed to his diverse skill set. He worked as a Temporary Park Maintenance employee for Dakota County in 2014 for three months, where he assisted in maintaining park facilities. These experiences have equipped him with practical skills in various work environments.