Thomas Vilardebo
About Thomas Vilardebo
Thomas Vilardebo is a Field Support Technician at Advent Health with over five years of experience in leading IT projects and resolving technical issues. He has a background in customer service and has previously worked for notable companies such as Apple and Orlando Health.
Current Role at Brooksource
Thomas Vilardebo currently serves as a Field Support Technician at Brooksource, specifically for AdventHealth. He has been in this position since 2021, accumulating three years of experience in the role. His responsibilities include providing technical support and ensuring efficient operations within the healthcare technology environment.
Previous Experience in IT Support
Prior to his current role, Thomas worked as a Field Support Technician at Orlando Health from 2017 to 2021. In this position, he focused on resolving technical issues and supporting IT projects. He also served as a Tier 1 Mac+ Chat Advisor at Apple from 2015 to 2017, where he provided customer support for Apple products.
Education and Training
Thomas studied at the University of Central Florida for one year from 2015 to 2016. He also attended Valencia College, where he earned an Associate of Arts degree from 2013 to 2015. His educational background has contributed to his expertise in the field of Information Technology.
Leadership and Process Improvement
Throughout his career, Thomas has demonstrated leadership skills by designing team and department processes aimed at improving efficiency and workflow. He has created instructional documentation to enhance team training and support, reflecting his commitment to high-quality customer service in IT.
Early Career at Dairy Queen
Before entering the IT field, Thomas worked as a Shift Manager at Dairy Queen from 2010 to 2015 in Orlando, Florida. This role provided him with foundational management experience and customer service skills that he has carried into his subsequent positions in technology.