Ray Priest
About Ray Priest
Ray Priest is a Customer Relations and IT Agent at Broussard Logistics, where he has worked for 20 years. He specializes in customer case management, logistics software implementation, and training, while also serving as the voice of the customer for development teams.
Work at Broussard Logistics
Ray Priest has been employed at Broussard Logistics since 2004, serving as a Customer Relations and IT Agent. In this role, he coordinates the rollout of logistics software to over 300 clients and 1000 locations across the United States. He also leads training sessions for new clients on proprietary logistics software, ensuring they are well-equipped to utilize the systems effectively. Additionally, he acts as the voice of the customer with the Development team, addressing defects and suggesting enhancements to improve service delivery.
Education and Expertise
Ray Priest studied at the University of North Carolina School of the Arts, where he earned a Bachelor of Fine Arts degree from 1987 to 1991. He also pursued studies in Education. His educational background supports his expertise in customer relations and IT, particularly in training and documentation. His role requires a deep understanding of both technical and customer service aspects, which he has developed throughout his career.
Background in Technology and Logistics
Before joining Broussard Logistics, Ray Priest worked at Fuji Photo Film as a Manufacturing Technician from 1992 to 1999 in Los Angeles, California. His experience in the manufacturing sector provided him with a solid foundation in technical processes. He has since transitioned to roles that focus on customer relations and IT, where he has implemented systems such as a Customer Case and Knowledge Management system called iSupport for problem and resolution tracking.
Achievements in IT and Customer Relations
Ray Priest has initiated several projects to enhance IT operations, including the implementation of Cisco VPN. He is responsible for designing workflows and conducting code QA/testing for new features intended for development. His contributions also include creating knowledge articles, training materials, and documentation for both internal and external use, which are essential for effective communication and training within the organization.
Role as Lead Integration Specialist
In his current position, Ray Priest serves as the Lead Integration Specialist for e-commerce, vendors, and customers. This role involves managing integrations that facilitate seamless operations between various stakeholders. His responsibilities include handling Microsoft Windows Active Directory user administration, ensuring that user access and permissions are properly managed within the organization.