Dawn Kelly
About Dawn Kelly
Dawn Kelly is a Customer Service Manager at Brown-Forman, with a strong background in hospitality and operations management. She has held various managerial roles in companies such as Alpine Elements, Strada Restaurants, and Honest Burgers, and possesses expertise in developing high-performing teams and improving underperforming businesses.
Current Role at Brown-Forman
Dawn Kelly serves as the Customer Service Manager at Brown-Forman, a position she has held since 2021. Based in London, England, she focuses on enhancing customer satisfaction and operational efficiency. Her role involves managing customer service operations and ensuring that the team meets the company's standards for service excellence.
Previous Experience in Hospitality Management
Dawn Kelly has extensive experience in the hospitality industry. She worked as an Area Operations Manager at Hotelplan UK Ltd from 2013 to 2016, where she oversaw operations in the Tarentaise region. Prior to that, she held various managerial roles at Strada Restaurants from 2006 to 2010, including General Manager and Area Trainer. Additionally, she was the Area Manager at Honest Burgers Ltd from 2017 to 2018.
Education and Expertise
Dawn Kelly studied at The Manchester Metropolitan University, where she earned a BA (Hons) in Politics and International Studies, as well as an MSc in Hotel & Catering Management. Her educational background supports her expertise in developing high-performing teams and managing customer service operations effectively.
Skills in Tour Operations
Dawn possesses skills in Tour Operations, which enhance her capabilities in the hospitality sector. This expertise complements her extensive experience in customer service and management roles, allowing her to contribute effectively to the organizations she has worked with.
Background in Business Turnaround
Dawn Kelly has a strong background in turning around underperforming businesses. Her professional approach is sales and people-oriented, which has enabled her to implement strategies that improve operational performance and customer satisfaction across various roles in her career.