Melody Yang
About Melody Yang
Melody Yang is a Senior Business Analyst at Brown-Forman, where she leads the implementation of Salesforce CRM functionalities across several regions in Asia. She holds a Master's degree in Accounting and Finance from The University of Texas at Dallas and has previous experience as a CRM Analyst and Consultant.
Work at Brown-Forman
Melody Yang has been employed at Brown-Forman since 2020, serving as a Senior Business Analyst in Shanghai, China. In this role, she leads the implementation of Salesforce CRM functionalities across multiple regions, including China, Korea, Japan, and Taiwan. Her responsibilities include making technical changes to Salesforce local configurations to ensure alignment with business needs. Additionally, she provides training and induction to local sales teams on new Salesforce functionalities, enhancing their operational efficiency.
Education and Expertise
Melody Yang holds a Master's degree in Accounting and Finance from The University of Texas at Dallas, where she studied from 2012 to 2013. Prior to this, she earned a Bachelor's degree in Business Administration and Management from Southern Polytechnic State University, completing her studies from 2008 to 2011. She also attended Bentley University, where she focused on Finance in 2012. Her educational background provides her with a solid foundation in business analysis and financial management.
Previous Work Experience
Before joining Brown-Forman, Melody Yang worked as a CRM Analyst at Stratasys from 2016 to 2017 in Shanghai City, China. She then transitioned to NTT DATA, where she served as a CRM Consultant from 2017 to 2020, also in Shanghai City. These roles contributed to her expertise in customer relationship management and technical implementation, preparing her for her current position.
Technical Skills and Responsibilities
In her current role, Melody Yang is responsible for implementing Salesforce CRM functionalities tailored to the specific needs of various regions. She makes technical modifications to local configurations of Salesforce, ensuring that the system meets business requirements. Her role also involves training local sales teams, equipping them with the necessary skills to utilize new Salesforce features effectively.