Paola Castro Meza
About Paola Castro Meza
Paola Castro Meza is a customer service professional with over five years of experience at Brown-Forman in Guadalajara, Mexico. She has a background in customer service and distribution from her time at Ferrero and holds a degree in business management from Instituto Tecnológico de Morelia.
Work at Brown-Forman
Paola Castro Meza has been employed at Brown-Forman since 2019, serving in the role of Customer Service. Her responsibilities include managing customer inquiries and ensuring satisfaction in Guadalajara and surrounding areas in Mexico. With five years of experience in this position, she contributes to the company’s commitment to high-quality customer service.
Previous Experience at Ferrero
Prior to her role at Brown-Forman, Paola Castro Meza worked at Ferrero for a total of four years. She held multiple positions, including Customer Service and Distribution from 2015 to 2018, and Master Data Specialist for 11 months in 2018. Additionally, she served as a Customer Service representative for eight months in San José Iturbide, Gto. Her diverse experience at Ferrero equipped her with skills in customer relations and data management.
Education and Expertise
Paola Castro Meza studied at Instituto Tecnológico de Morelia, where she earned a degree in Ingeniería en gestión empresarial. Her education spanned five years from 2009 to 2014, providing her with a foundation in business management principles that supports her professional roles in customer service and data management.
Early Career at AAK
In 2013, Paola Castro Meza began her career as a Trainee in Safety and Security at AAK. This role lasted for six months and took place in Morelia and surrounding areas in Mexico. This early experience contributed to her understanding of workplace safety and security protocols.