Rob Evelyn
About Rob Evelyn
Rob Evelyn serves as the Manager of the IT Global Service Center at Brown-Forman, where he has worked since 1997. He oversees a team that provides global customer support to 4,100 users across 135 countries and manages an annual budget of $1.5 million.
Work at Brown-Forman
Rob Evelyn has been employed at Brown-Forman since 1997, serving as the Manager of the IT Global Service Center for 27 years. In this role, he manages an annual departmental budget of $1.5 million, which includes responsibilities for forecasting, tracking, and reporting. He oversees a team that provides global customer support to 4,100 users across 135 countries, ensuring 24/7 service availability. Evelyn has also implemented a departmental reorganization strategy that optimized the procurement and management of IT assets.
Education and Expertise
Rob Evelyn studied at Palm Beach Junior College, where he achieved an Associate of Arts degree. He also attended John I Leonard from 1976 to 1980. Since 2007, he has been studying Business Management at the University of Louisville. His educational background supports his extensive experience in IT management and customer support.
Background
Before joining Brown-Forman, Rob Evelyn worked at Palm Beach Community College from 1982 to 1988 as a Professor and from 1983 to 1988 as a Systems Programmer. His experience in academia and programming laid the foundation for his career in IT management. He has a long-standing commitment to the field, having worked in various capacities that contribute to his current role.
Achievements in IT Management
In his role at Brown-Forman, Rob Evelyn has managed an outsourced helpdesk located in Guadalajara, Mexico. He has successfully negotiated corporate mobility contracts with major telecommunications providers such as AT&T, Verizon, and Sprint. His strategic initiatives have contributed to the efficiency and effectiveness of IT services within the organization.