Vanessa Dietz, Phr
About Vanessa Dietz, Phr
Vanessa Dietz is an International Customer Service Specialist at Brown-Forman, where she has worked since 2010. She manages order activities, ensures compliance with company policies, and serves as a key communicator between distributors and market managers.
Work at Brown-Forman
Vanessa Dietz has been employed at Brown-Forman as an International Customer Service Specialist since 2010. In this role, she manages all orders and invoice-related activities, ensuring compliance with the company's objectives, practices, and policies. She serves as the primary liaison for the coordination and timely processing of customer purchase orders and stock transport orders for assigned BFB markets. Dietz also coordinates new product, package, and proof introductions with customers, and works directly with over 20 distributors from Central and Latin America.
Education and Expertise
Vanessa Dietz studied at Unisinos University from 1997 to 2000, where she achieved a degree in Law. She furthered her education at Indiana Wesleyan University, obtaining a Bachelor of Science degree from 2012 to 2014. Her educational background supports her expertise in customer service and compliance within the international market.
Project Involvement
Dietz participated in the Strip Stamp Deliver project, leveraging her familiarity with the strip stamp process. This involvement highlights her ability to engage in projects that enhance operational efficiency and customer service within her role at Brown-Forman.
Training and Coaching Responsibilities
In addition to her primary responsibilities, Vanessa Dietz is currently training and coaching a temporary employee on the day-to-day functions of customer service. This role allows her to participate in additional projects and develop her supervisory skills, contributing to the overall effectiveness of the customer service team.
Communication and Coordination Skills
Dietz serves as a key communicator between distributors, market managers, and production sites. Her role is crucial in achieving a high level of customer service, as she provides guidance and assistance to distributors regarding their orders, ensuring timely and accurate processing.