Chetan Sabharwal
About Chetan Sabharwal
Chetan Sabharwal is a Senior Customer Success Manager at BrowserStack in Mumbai, India, with over 6 years of experience in client services for SaaS-based mobile applications and event management.
Title
Chetan Sabharwal is currently a Senior Customer Success Manager at BrowserStack.
Current Position at BrowserStack
Chetan Sabharwal holds the position of Senior Customer Success Manager at BrowserStack, based in Mumbai, Maharashtra, India. In this role, he ensures the success of projects from client onboarding through to completion. He is responsible for liaising with business clients across various regions including the US, Europe, Middle East, and APAC markets, understanding their needs, as well as providing comprehensive technical assistance and consultation.
Previous Experience
Chetan Sabharwal has amassed extensive experience in the client services industry, specifically focusing on SaaS-based mobile applications and event management. He served as Product Trainer for client success at Wingify from 2020 to 2022 in Delhi, India. Before that, he worked at Cvent from 2018 to 2020 as SaaS Events Client Success and Product Consultant in Gurgaon, Haryana, India. His early professional journey includes his tenure at Live Solution as a Senior Technical Support Officer from 2013 to 2017 in Delhi, India.
Client Services and Event Management
Having over 6 years of experience, Chetan Sabharwal has worked with premium clients from Global Fortune 500 companies, providing technical assistance and consultation for SaaS products. He specializes in managing the lifecycle of projects which includes onboarding, risk assessment, scoping, and documentation. His responsibilities also encompass preparing training materials, conducting product training, and resolving technical queries. He has a significant role in preparing reports to update stakeholders on project progress and ensuring timely delivery.
Technical Proficiency and Consultation
Chetan Sabharwal provides end-to-end technical support, advising clients on best practices for integrating event management websites and mobile applications. His expertise includes building custom events in CrowdCompass mobile apps, presenting them to C-Level executives, and ensuring effective project management. He is skilled in identifying and testing bugs, resolving day-to-day technical issues, and relaying valuable feedback to product developers to scope improvements in event technology.