Dharna Chauhan
About Dharna Chauhan
Dharna Chauhan is a Senior Lead in Customer Success (US Enterprise) at BrowserStack, with over 7 years of experience in Customer Success, Account Management, and Corporate Marketing.
Current Role at BrowserStack
Dharna Chauhan currently holds the position of Senior Lead - Customer Success (US Enterprise) at BrowserStack in Bengaluru, Karnataka, India. In this role, she manages US Enterprise clients, leveraging her extensive experience in Customer Success to ensure client satisfaction and retention. Her work focuses on fostering strong client relationships and driving success for key enterprise accounts.
Previous Roles at BrowserStack
Before her current role, Dharna Chauhan served as Lead - Customer Success (US Enterprise) at BrowserStack from 2021 to 2023. During her tenure, she played a significant role in coordinating and implementing customer success strategies tailored to the US market. Her contributions helped enhance the company's customer relationship management and overall client service approach.
Experience at Whatfix
Dharna Chauhan held positions in Customer Success at Whatfix. From 2021, she was the Sr. Customer Success Manager (EMEA Partner Channel) for 9 months, focusing on the EMEA region. Prior to that, she was the Customer Success Manager (EMEA Partner Channel) from 2019 to 2021 for two years, enhancing customer engagement and ensuring the success of partner channels in the EMEA market.
Professional Background
Dharna Chauhan has over 7 years of professional experience in Customer Success, Account Management, and Corporate Marketing. Her career spans various industries, including SaaS and Media. Highlights include her tenure at Chargebee as Customer Success Manager in Chennai, her Sales & Marketing role at The Times Of India in New Delhi, and her early career positions at Infosys, News That Matters Not, and Agro Tech Foods Limited.
Educational Background
Dharna Chauhan has an extensive educational background. She earned a PGDM in Marketing/Marketing Management from the Institute of Management Technology, Ghaziabad, and a Diploma in Business Management from Symbiosis Institute of Business Management, Pune. Additionally, she holds a B. Tech in Computer Science Engineering from Symbiosis Institute of Technology. Her education has provided a strong foundation for her career in customer success and account management.