Faazil Faizee Sheikh
About Faazil Faizee Sheikh
Faazil Faizee Sheikh is currently the Lead for Renewals (Enterprise US) at BrowserStack, with a background in customer success and retention, and experience in the SaaS and IaaS industry.
Lead Renewals at BrowserStack
Faazil Faizee Sheikh currently serves as the Lead - Renewals (Enterprise US) at BrowserStack, working remotely. His role focuses on managing and driving the renewals process for enterprise clients in the US market. His expertise in customer success and retention is pivotal for BrowserStack's enterprise-level engagements.
Professional Experience in Customer Success
Faazil has diverse experience in customer success and retention roles. He worked at BrowserStack as a Senior Renewals Specialist in Mumbai, India, from 2021 to 2023. Before that, he served as a Customer Success Manager at Replicon in Bengaluru from 2019 to 2021. These roles have honed his skills in managing enterprise customer relationships within the SAAS and IAAS industry.
Earlier Roles in Management and Engineering
Before his customer success roles, Faazil worked in various capacities, including as a Business Office Manager at WonksKnow Technologies India Pvt Ltd. and as a Senior Desktop Engineer at IBM India Private Limited. He also has experience as a Graduate Trainee at Cognizant. These positions allowed him to develop a strong foundation in both technical and business management skills.
Educational Background
Faazil holds a Master's degree in Business Consulting from Hochschule Furtwangen University, completed from 2017 to 2019. He also earned a Bachelor's degree in Computer Science from SDM College of Business Management Post Graduate Centre for Management Studies and Research between 2010 and 2013. His educational background equips him with both technical and consultancy expertise.
Work Experience in Germany
Faazil has international work experience gained during his tenure in Germany. He worked as an Intern at Allianz Global Investors in the Global CRM & Analytics department in Munich for five months in 2018. Additionally, he served as a Graduate Student Assistant at Hochschule Furtwangen University in Villingen-Schwenningen for four months in 2017. These roles have broadened his scope and understanding of global business practices.