Harsh Vasani
About Harsh Vasani
Harsh Vasani is a Sr. Customer Success Manager at BrowserStack, with a background in project and customer success management in the SaaS industry.
Title
Harsh Vasani holds the position of Sr. Customer Success Manager.
Current Role at BrowserStack
Harsh Vasani currently works remotely as a Sr. Customer Success Manager at BrowserStack in Mumbai, Maharashtra, India. He engages in various cross-functional initiatives, including product feedback, customer advocacy, and customer education. He has implemented key performance indicators (KPIs) to measure success, identify churn risk, and enhance retention efforts. Additionally, he forecasts customer churn and growth, providing valuable insights to leadership for strategic decision-making. Harsh supports customers across the USA and Europe.
Previous Experience at FarEye
Harsh Vasani worked at FarEye as a Customer Success Manager from 2021 to 2022 in Mumbai, Maharashtra, India. During his tenure, he developed strong relationships with customers and provided ongoing support and guidance to help them achieve their goals. His role involved working with a SaaS company that provided last-mile delivery solutions.
Project Management Experience at WebXpress
Harsh Vasani spent a significant part of his career at WebXpress, first as a Project Manager from 2016 to 2018 and then as a Senior Project Manager from 2018 to 2021. At WebXpress, he managed multiple projects and teams across India, the Middle East, and Africa for a SaaS company providing logistics software. He worked closely with cross-functional teams to define the product vision, roadmap, and strategy.
Educational Background
Harsh Vasani earned a Master of Business Administration (M.B.A.) in Operations Management from the Institute for Future Education Entrepreneurship and Leadership, where he studied from 2014 to 2016. Prior to that, he completed a Bachelor Of Management Studies (BMS) in Marketing at St. Rock's College Of Commerce and Science from 2010 to 2013. He also holds an HSC from St. Rock's College of Commerce and Science, where he studied from 2008 to 2010, and an SSC from St. Mary's High School Dahisar, where he studied from 1995 to 2008.