Javed Momin
About Javed Momin
Javed Momin is the Lead of Customer Success at BrowserStack in Mumbai, India, with over 8 years of experience in customer success and support roles.
Title
Javed Momin currently holds the position of Lead - Customer Success at BrowserStack, based in Mumbai, Maharashtra, India. His role involves leading customer success initiatives and ensuring clients achieve maximum value from the company's products.
Company
Javed Momin is currently employed at BrowserStack, a leading provider of cloud-based testing solutions. BrowserStack enables developers to comprehensively test their web and mobile applications across a multitude of browsers, operating systems, and devices. Javed's contributions focus on enhancing customer experience and driving the success of BrowserStack's clients.
Background
With over eight years of experience in customer success and support roles, Javed Momin has progressively advanced in his career. He began his professional journey as a Technical Support Engineer at Propellum and has since held various roles, including Enterprise Support Engineer at Infobip and Partner Support at LRN. His extensive background in both customer success and technical support has equipped him with the skills necessary to excel in his current leadership role at BrowserStack.
Education and Expertise
Javed Momin holds a Bachelor of Engineering in Information Technology from the University of Mumbai, completed between 2009 and 2013. He also earned a Diploma in Computer Engineering from BGIT, Bombay Central, from 2006 to 2009. His academic background in information technology has laid a strong foundation for his expertise in SaaS and cloud-based solutions. Javed specializes in customer experience enhancement through data-driven insights and has a robust knowledge base in implementation management and program management.
Achievements
Throughout his career, Javed Momin has demonstrated a talent for improving customer satisfaction and retention. At BrowserStack, he has succeeded in managing customer success strategies that have led to higher client onboarding and retention rates. Additionally, Javed is actively involved in learning and development, providing training and mentorship to team members and clients, further enhancing the overall customer experience.