Krati Agrawal
About Krati Agrawal
Krati Agrawal is the Lead Customer Success at BrowserStack in Noida, Uttar Pradesh, India, with a background in computer science and extensive experience in client success roles.
Current Role at BrowserStack
Krati Agrawal currently holds the position of Lead Customer Success at BrowserStack in Noida, Uttar Pradesh, India. In this role, she leverages her extensive experience to drive success for major US clients across sectors such as banking, retail, hospitality, and IT. Her responsibilities include delivering exceptional customer service, implementing effective onboarding strategies, managing engagement campaigns, and providing comprehensive product usage guidance to meet client goals and drive impactful outcomes.
Previous Roles at BrowserStack
Before assuming her current role, Krati Agrawal served as a Senior Customer Success Specialist at BrowserStack from 2021 to 2023 in Mumbai, Maharashtra, India. During this period, she honed her skills in customer success management, contributing significantly to the company's client satisfaction and retention initiatives. Her work involved close collaboration with clients to ensure successful product adoption and maximum utilization of BrowserStack’s offerings.
Experience at Searce Inc
Krati Agrawal's tenure at Searce Inc. spanned four years, where she initially held the role of Client Success Partner from 2017 to 2019, and then advanced to Senior Client Success Partner from 2019 to 2021 in the Pune Area, India. During her time at Searce, she worked closely with clients to drive their success and satisfaction, leveraging her skills in customer engagement and product strategy. Her work focused on maximizing client value through dedicated support and strategic guidance.
Educational Background
Krati Agrawal earned her Bachelor's degree in Computer Science from the Dhirubhai Ambani Institute of Information and Communication Technology, studying from 2013 to 2017. Her educational background provided a solid foundation in technical and analytical skills, which she has effectively applied in her professional roles. She also studied at Sri Sathya Sai Vidya Vihar Indore MP. Additionally, she completed a Project Management specialization by Google on Coursera, which enhanced her abilities in product strategy, roadmap planning, and business analysis.
Research and Writing Contributions
Krati Agrawal has co-authored a book and two papers on India's growth story, reflecting her dedication to research and writing. These contributions demonstrate her analytical abilities and her interest in exploring and documenting significant economic and developmental trends in India. Her work in this area complements her professional expertise by providing a broader perspective on industry dynamics and client success strategies.