Mischa D'costa
About Mischa D'costa
Mischa D'costa is the Lead of Customer Success at BrowserStack in Mumbai, India, with a background in customer success management, business development, and risk consulting.
Company
Mischa D'costa is currently working at BrowserStack as Lead - Customer Success in Mumbai, Maharashtra, India. BrowserStack is a widely recognized platform for web and mobile testing, providing tools for developers to test their web applications across various browsers and devices.
Title
Mischa D'costa holds the position of Lead - Customer Success at BrowserStack. In this role, D'costa is responsible for managing and leading customer success strategies, thereby ensuring that clients derive maximum value from BrowserStack's services.
Education and Expertise
Mischa D'costa earned a Master of Arts (M.A.) in Economics from Savitribai Phule Pune University, studying there from 2014 to 2016. Additionally, D'costa holds a Bachelor of Commerce (B.Com.) with a focus on Marketing from SYMBIOSIS INTERNATIONAL UNIVERSITY, completed between 2009 and 2012. This educational background laid a solid foundation for D'costa's expertise in customer success, client management, and business development.
Professional Background
Mischa D'costa has built a diverse career spanning various roles and industries. Starting as a Risk Consulting Analyst at KPMG India from 2013 to 2015, D'costa moved into the marketing and sales domain with Frisska Online Services Pvt Ltd. D'costa then advanced to managerial roles in customer success at TMTR People Solutions Pvt. Ltd and imocha before joining BrowserStack in 2021 as Sr. Customer Success Manager and subsequently being promoted to Lead - Customer Success in 2023.
Career Achievements
During D'costa's tenure at imocha as Customer Success Manager, D'costa was responsible for managing client relationships and ensuring customer satisfaction. At TMTR People Solutions Pvt. Ltd, D'costa played a significant role in Client Success & Business Development, focusing on transformation management and talent retention. At BrowserStack, D'costa has progressed from Sr. Customer Success Manager to Lead - Customer Success, underscoring a track record of growth and leadership in customer success.