Navaniti Gupta
About Navaniti Gupta
Navaniti Gupta is the Team Lead for Customer Success at BrowserStack in Bengaluru, India, with over 6 years of experience in the SaaS industry.
Current Company
Navaniti Gupta is currently employed at BrowserStack as Team Lead- Customer Success in Bengaluru, Karnataka, India. She began her tenure in this role on April 1, 2023, bringing substantial industry experience to the position.
Title and Role Progression
Navaniti Gupta holds the title of Team Lead- Customer Success at BrowserStack. Before her promotion, she worked with the company as a Senior Customer Success Specialist for 2 years, from 2021 to 2023. Her career progression reflects deep expertise and capability in customer success and client relations within the SaaS industry.
Education and Qualifications
Navaniti Gupta studied at Delhi University from 2013 to 2016, where she earned a Bachelor of Arts (BA) in Economics. Prior to this, she completed her schooling at Delhi Public School, Bokaro Steel City, from 2002 to 2012, covering her formative and high school education.
Career Background
Navaniti Gupta has amassed over 6 years of experience in the SaaS industry, predominantly in client-facing roles. She has held multiple positions, including Assistant Manager and Customer Success Manager at Netcore Cloud, Customer Success Manager at Wigzo Technologies, and Account Manager and Marketing Executive at LimeTray. Her roles have consistently involved enhancing customer satisfaction, strategic planning, and driving account management initiatives.
Key Skills and Expertise
Navaniti Gupta's key skills include Customer Success Management, Sales & Marketing, Strategic Planning, Territory Planning, Campaign Planning & Execution, Cross-Sell & Upsell, Growth & Retention, Negotiation Skills, and Account Management. These skills have been honed through her varied roles in notable companies within the SaaS sector.