Navraj S
About Navraj S
Navraj S is the Team Lead for Customer Success (US) at BrowserStack, with a background in customer success and developer experience roles across various companies.
Current Role at BrowserStack
Navraj S currently serves as the Team Lead - Customer Success (US) at BrowserStack. Since April 2022, he has been responsible for managing customer success initiatives, focusing on enhancing customer experiences and solving revenue retention issues to better predictability and scale for businesses. His expertise includes setting up CRM systems and generating detailed reports to improve cross-team processes.
Previous Roles at BrowserStack
Prior to his current position, Navraj S worked at BrowserStack as a Senior Customer Success Specialist (US) from 2020 to 2022. During this time, he played a key role in ensuring customer satisfaction and addressing client needs. His work contributed significantly to the overall success of the customer success team in the US region.
Experience at DigitalOcean
From 2019 to 2020, Navraj S held the position of Developer Experience (Onboarding) at DigitalOcean in the Bengaluru Area, India. In this role, he focused on the onboarding process of developers, ensuring a smooth transition and efficient integration into the company's ecosystem.
Roles in Customer Success Management
Navraj S has extensive experience in customer success management. He worked as a Customer Success Manager (US) at Whatfix from 2018 to 2019 and as a Customer Success Engineer (India) at LeadSquared from 2016 to 2017. Both roles were based in the Bengaluru and Mumbai areas, respectively, and involved managing customer relationships and enhancing client satisfaction.
Early Career and Education
Navraj S began his career at BYJU'S as a Business Development Associate for 7 months from 2014 to 2015 in Bengaluru, India. He then served as a Test Engineer at Infosys from 2015 to 2016 in Mysuru, India. He holds a BE in Electrical and Electronics Engineering from the Manipal Institute of Technology and completed his secondary education in Science from the Central Board of Secondary Education, where he achieved the All India Senior School Certificate Examination (AISSCE).