Paulomi Roy
About Paulomi Roy
Paulomi Roy is the Senior Lead of Customer Success at BrowserStack with over a decade of experience in client-facing roles and expertise in MarTech and SDLC technologies.
Title and Current Role
Paulomi Roy holds the title of Senior Lead - Customer Success at BrowserStack. In this role, she is responsible for driving customer success initiatives and ensuring customer satisfaction with BrowserStack's products.
Professional Background
Paulomi Roy has accumulated over a decade of experience in client-facing roles across diverse markets including APAC, EMEA, and North America. She started her career at Reduce Data as Sales Executive, followed by roles in various companies such as 888 Media, Musqot Marketing Technology, AppLift, and Lifesight. Her responsibilities evolved from sales to customer success and business development. Before her current role, she worked as Team Lead - Customer Success at BrowserStack from 2021 to 2023.
Education
Paulomi Roy earned her Bachelor of Engineering (B.E.) degree in Mechanical Engineering from Annamalai University, which she attended from 2009 to 2013. Prior to her university education, she completed her high school studies at Saint Joseph's Convent.
Expertise in Customer Success
Paulomi Roy possesses extensive expertise in customer success within B2B SaaS environments. Her experience includes managing teams and leading customer success initiatives, aiming to enhance customer satisfaction and retention. Her skill set is particularly strong in the MarTech sector, where she has specialized knowledge in DSP, RTB, Programmatic, Ad Exchanges, and Digital Campaigns.
Experience in Software Development Lifecycle (SDLC) Technologies
Paulomi Roy has a solid background in Software Development Lifecycle (SDLC) technologies, specifically related to Software Engineering and Software Testing Infrastructure. This technical proficiency complements her roles in customer success, allowing her to better understand and address the technical needs and challenges of her clients.