Pradeep Jha
About Pradeep Jha
Pradeep Jha is a Sr. Customer Success Manager at BrowserStack with over 11 years of experience in Consumer-Tech, Networking, Cybersecurity, and SaaS.
Current Role at BrowserStack
Pradeep Jha is currently a Senior Customer Success Manager at BrowserStack, based in Mumbai, Maharashtra, India. He has been working remotely in this role since October 2022. At BrowserStack, he focuses on ensuring that customers successfully integrate and utilize the company's solutions to meet their business needs.
Previous Experience at Zscaler
Before joining BrowserStack, Pradeep Jha worked at Zscaler as a Customer Success Manager from 2017 to 2022. Based in the Chandigarh Area, India, he worked for five years helping clients navigate cybersecurity challenges and optimize their utilization of Zscaler’s services.
Technical Support Engineer at Verikraft Pvt Ltd
From 2015 to 2017, Pradeep Jha served as a Senior Technical Support Engineer at Verikraft Pvt Ltd in Mohali, Punjab, India. Over a span of two years, he provided technical support and solutions, enhancing client satisfaction with the company’s technical offerings.
Education
Pradeep Jha pursued his Bachelor’s Degree in Computer Applications (BCA) from SMU INDIA, completing the program from 2011 to 2015. He also achieved his Intermediate (10+2) in a Non-medical stream from GMSS-10, where he studied from 2005 to 2007.
Expertise and Industry Experience
With over 11 years of experience, Pradeep Jha has extensive knowledge in Consumer-Tech, Networking, Cybersecurity, and SaaS. His expertise includes Cloud & Mobile Security, Next Generation Firewalls, Sand-boxing, SD-WAN, and the Zero Trust Model. He is adept at helping enterprises with digital transformation initiatives and minimizing digital risks.
Background in Technical Support and Customer Service
Pradeep Jha has accumulated a wealth of experience in technical support and customer service roles. He began his career as a Telemarketer at e3R Info System Pvt Ltd in Chandigarh, worked as a Customer Service Representative at Tech Mahindra, and progressed to a Technical Support Associate at Dell. He also served as a Senior Analyst at eClerx in Chandigarh.