Priyanka P,Csm®
About Priyanka P,Csm®
Priyanka P, Csm® is a Team Lead in Customer Success at BrowserStack in Mumbai, with extensive experience in customer success, quality engineering, and automated QA processes.
Current Role at BrowserStack
Priyanka P serves as the Team Lead - Customer Success at BrowserStack in Mumbai, Maharashtra, India. She leads a team of customer success specialists, providing mentorship, training, and performance management to drive customer retention and growth. Her responsibilities include proactively addressing customer concerns, minimizing churn, and maximizing customer lifetime value.
Previous Roles at BrowserStack
Before her current role, Priyanka P worked as a Senior Customer Success Manager at BrowserStack from 2021 to 2023. During her tenure, she played a key role in developing and implementing a comprehensive customer success strategy aligned with the company's objectives. Her efforts contributed to the growth and expansion of the customer base across APAC, EMEA, and LATAM regions, resulting in a significant revenue increase.
Work Experience at Qtech Software
Priyanka P has a comprehensive work history at Qtech Software, covering multiple roles over six years. From 2018 to 2021, she served as a Key Account Manager, and prior to that, she was a Business Analyst from 2016 to 2018. She began her tenure at Qtech Software as a Software Tester from 2015 to 2016. Throughout these roles, she developed expertise in account management, business analysis, and software testing.
Educational Background
Priyanka P holds a Master's degree in Computer Applications from Mumbai University, completed between 2014 and 2017. She previously earned a Bachelor of Science (B.Sc.) in Information Technology from the University of Mumbai, which she attended from 2011 to 2014. Her foundational education was completed at National English High School, where she achieved the Maharashtra Board certification.
Professional Skills and Achievements
Priyanka P has nine years of experience in driving customer success, retention, and growth for enterprise and strategic customers across APAC, EMEA, and LATAM regions. She has expertise in setting up automated QA processes and transitioning teams from manual to automated testing. Additionally, she successfully built a distributed Quality Engineering team with 24/7 support and implemented test automation integrated with Slack for real-time notifications.
Hobbies and Interests
Outside of her professional endeavors, Priyanka P has a keen interest in gathering coins and currency from various countries. She also enjoys traveling and exploring different cuisines around the world, which adds to her diverse and rich personal experiences.