Priyanka Prabhu,Csm®
About Priyanka Prabhu,Csm®
Priyanka Prabhu is a Senior Customer Success Specialist at BrowserStack in Mumbai, with over 7 years of experience in SaaS and start-ups, specializing in customer success, management strategy, and agile project management.
Title and Current Role
Priyanka Prabhu is a Senior Customer Success Specialist at BrowserStack, based in Mumbai, Maharashtra, India. In her current role, she drives customer success, retention, and growth for enterprise and strategic customers in the APAC and EMEA regions. She collaborates with product, engineering, and account executive leaders to leverage data-driven approaches for enhancing the digital experience and ensuring customer satisfaction.
Previous Roles and Experience
Before joining BrowserStack, Priyanka Prabhu worked at Qtech Software in various capacities. She held the position of Key Account Manager from 2018 to 2021, Business Analyst from 2016 to 2018, and Software Tester from 2015 to 2016. Additionally, she previously worked at GoodRx as a Delivery Lead, where she transitioned teams from manual to automated testing, built a distributed Quality Engineering team, and significantly improved the testing processes using BrowserStack tools.
Education and Expertise
Priyanka Prabhu holds a Master's degree in Computer Applications from Mumbai University, studied from 2014 to 2017. She also holds a Bachelor of Science (B.Sc.) in Information Technology from the University of Mumbai, which she completed from 2011 to 2014. She has over seven years of experience in SaaS and start-up environments, with specific expertise in management strategy, team management, customer relations, sales management, and business analysis.
Certifications and Skills
Priyanka Prabhu is a Certified ScrumMaster (CSM®). She possesses strong skills in various areas, including Scrum management, Agile project management, stakeholder and key account management, negotiation, value-based selling, people management, and conflict resolution. Her capabilities include translating business needs into product solutions and creating mockups, ensuring streamlined processes in customer life cycles, and driving business value.
Strategic Initiatives and Projects
At BrowserStack, Priyanka Prabhu acts as a strategic advisor, helping to translate business objectives into use cases and deliver ongoing business value to secure renewals. She sets in-person QBR cadences for strategic customers and conducts standard status checks for the broader customer base. At GoodRx, she ran 2.4 million tests on BrowserStack within an eight-month period and implemented a continuous pipeline for critical features. Additionally, she integrated BrowserStack test results with Slack for real-time notifications and utilized the BrowserStack API for debugging and resolving test failures.