Priyanka Thapa
About Priyanka Thapa
Priyanka Thapa is a Senior Customer Success Manager at BrowserStack in Mumbai, with extensive experience in customer success and quality engineering.
Professional History at BrowserStack
Priyanka Thapa currently holds the position of Senior Customer Success Manager at BrowserStack in Mumbai, Maharashtra, India. In this role, she uses her extensive expertise to ensure customer satisfaction, retention, and success. Her work includes optimizing onboarding processes and translating customer needs into actionable product plans. Priyanka is also responsible for advocating customer feedback to influence product roadmaps.
Previous Roles in Customer Success
Before joining BrowserStack, Priyanka Thapa worked at Whatfix as a Customer Success Manager from 2021 to 2022 and at Wingify from 2019 to 2021 in the New Delhi area. She also held the same title at VWO during the same period. Earlier in her career, she worked at iZooto from 2016 to 2019 in the Noida area and at Unicommerce from 2015 to 2016 in Okhla Phase 3. Her primary responsibilities across these roles included fostering customer satisfaction and loyalty by integrating customer insights into product development and ensuring seamless onboarding experiences.
Background in Web Development
Priyanka Thapa's career began as a Web Developer at Aptara Inc in Noida, where she worked for seven months in 2014. During this time, she gained foundational skills that would later prove instrumental in her transition to Customer Success Manager roles. Her technical expertise has been essential in understanding and addressing customer challenges at a granular level.
Education in Computer Science
Priyanka Thapa has a background in Computer Science, earning her Bachelor's Degree from Shivalik College of Engineering in Dehradun. She studied from 2010 to 2014, which provided her with a strong technical foundation. This education has been pivotal in her ability to bridge the gaps between technical teams and customer-facing roles, ensuring comprehensive service delivery.