Rahul M S
About Rahul M S
Rahul M S is the Team Lead for Customer Success at BrowserStack in Greater Bengaluru Area, managing a portfolio of close to $5 million and handling top enterprise accounts for the US-West region.
Current Role at BrowserStack
Rahul M S is currently employed as a Team Lead for Customer Success at BrowserStack in the Greater Bengaluru Area. In this role, he handles top Enterprise accounts for the US-West region, overseeing a portfolio size close to $5 million. His portfolio includes major enterprises like Microsoft, LinkedIn, Pinterest, Lowes LLC, eBay Inc., and Snapchat Inc. Rahul is responsible for training and mentoring Customer Success and Senior Customer Success specialists. He also spearheads efforts to improve internal processes by creating Standard Operating Procedures (SoPs) and a customer success playbook.
Previous Experience at Chargebee
Before joining BrowserStack, Rahul M S worked at Chargebee as a Customer Success Manager - Enterprise. During his 9-month tenure from 2021 to 2022 in Bangalore Urban, Karnataka, India, he managed enterprise-level customer accounts and contributed to customer relationship management. His experience at Chargebee helped pave the way for his current role where he handles a significant enterprise portfolio.
Tenure at Replicon
From 2020 to 2021, Rahul M S served as a Customer Success Manager at Replicon in Bengaluru, Karnataka. Over this one-year period, he honed his skills in customer success management, working to ensure customer satisfaction and retention. This experience provided him with the expertise needed for managing large-scale customer success operations, which he now implements in his current role at BrowserStack.
Educational Background
Rahul M S holds an Executive MBA in Project Management from Jaipur National University. He pursued this degree from 2020 to 2022, gaining advanced knowledge in project management principles, which he applies in his professional roles focused on customer success and operational improvements. This educational background supports his ability to create effective Standard Operating Procedures and customer success playbooks.
Recognition and Contributions at BrowserStack
Rahul M S is a recognized thought leader within the testing community and is known as a BrowserStack Champion. He encourages other software testers to join the BrowserStack Champions Program, valuing the diversity and expertise within the program. His role also involves frequent coordination with various teams such as support, professional services, sales, account management, products, and engineering to resolve day-to-day customer issues effectively.