Reshma Tejwani
About Reshma Tejwani
Reshma Tejwani is the Team Lead for Customer Success at BrowserStack, with extensive experience in client success, retention, and business development across various companies including Oracle, Adobe, and S&P Global.
Title
Reshma Tejwani is a Team Lead in Customer Success. She is currently employed at BrowserStack, where she guides a team focused on ensuring customer satisfaction and success throughout their user journey.
Professional Experience
Reshma Tejwani has a rich professional background, having worked in various roles centered around customer success, retention, and business development. She spent two years as a Senior Client Success & Retention Specialist at Oracle, focusing on improving customer relationships and renewals. At Centrum Wealth Management, she served as an Acquisition Relationship Manager in Ahmedabad, India. Her tenure at Adobe spanned multiple roles, including Senior Maintenance & Support Renewal Specialist, emphasizing customer retention and support. Additionally, she held positions at S&P Global and Oracle, where she gained extensive experience in managing subscriptions and service renewals.
Education and Expertise
Reshma Tejwani holds a Postgraduate Degree in Marketing/Marketing Management from Balaji Institute of Management and Human Resource Development. She also earned a Bachelor of Business Administration degree from Amity University. Her educational background laid a strong foundation for her expertise in account intelligence, demand generation, and campaign management. Complementing her technical skills, Reshma possesses strong soft skills that are crucial for successful customer interactions and retention.
Career in Customer Success and Retention
Throughout her career, Reshma Tejwani has specialized in customer success and retention, focusing on maximizing revenue for customers by successfully renewing their annual support agreements. Her role involves overseeing the customer journey from onboarding new clients to identifying expansion opportunities. Reshma's expertise in this field has been honed through her various positions at top-tier companies like Oracle, Adobe, and BrowserStack.
Specializations and Skills
Reshma Tejwani is known for her specialization in account intelligence and management, demand generation, and campaign management. She has significant experience in international business development, making her adept at navigating diverse market dynamics. Her strong soft skills, essential for customer success and retention, contribute to her effectiveness in building and maintaining robust client relationships. Reshma's comprehensive knowledge and skills make her an asset in any customer-facing role.