Saurabh Gupta
About Saurabh Gupta
Saurabh Gupta is the Head of Global Customer Success, Renewals & Technical Support at BrowserStack in Mumbai, with extensive experience in customer success and management roles across various global companies.
Current Role at BrowserStack
Saurabh Gupta currently serves as the Head of Global Customer Success, Renewals & Technical Support at BrowserStack, located in Mumbai, Maharashtra, India. In this position, he manages a portfolio worth over $150 million, catering to more than 10,000 customers. He oversees a team of over 100 full-time employees, focusing on integrating customer feedback and leveraging advanced analytics to drive customer success initiatives.
Former Roles at Salesforce
Before his current role, Saurabh Gupta worked at Salesforce for five years. He started as the Senior Principal Manager - Customer Success from 2016 to 2018, and then advanced to Director, Success Management - India Portfolio Leader from 2018 to 2021. During his tenure at Salesforce, he worked out of Mumbai, Maharashtra. His roles involved managing significant customer portfolios and driving success management across the India region.
Professional Experience at Ariba
Saurabh Gupta spent five years at Ariba, an SAP Company, in various roles based in the Greater Atlanta Area. His roles included Consulting from 2009 to 2012, Customer Enablement Manager for Emerging Markets from 2012 to 2014, and Customer Engagement Executive for the Business Network Customer Organization - East Region from 2014 to 2015. These roles helped him build extensive expertise in customer engagement and enablement across different markets.
Educational Background
Saurabh Gupta holds a Master's degree in Industrial Engineering from the Georgia Institute of Technology, which he completed in 2008. He also earned a Bachelor's degree in Mechanical Engineering from Savitribai Phule Pune University in 2004. His educational background has provided a solid foundation in engineering principles and industrial processes, which he has applied throughout his professional career.
Experience Across Global Regions
Saurabh Gupta has extensive experience working across key global regions including AMER, EMEA, and APAC. His international exposure helps him navigate cultural nuances and leverage local insights to drive customer success. This global perspective allows him to foster a culture of continuous improvement and empower teams to innovate and excel in creating memorable customer experiences.