Simran M Ferreira
About Simran M Ferreira
Simran M Ferreira is a Senior Sales Operations Analyst at BrowserStack in Mumbai, with extensive experience in CRM tools, report analysis, and vendor management.
Company
Simran M Ferreira is currently employed at BrowserStack in Mumbai, Maharashtra, India. BrowserStack is a prominent player in the software testing industry, offering cloud-based services for testing websites and mobile applications across multiple browsers and devices.
Title
Simran holds the position of Senior Sales Operations Analyst at BrowserStack, a role in which she is responsible for a range of strategic and operational tasks aimed at optimizing sales processes and improving overall business performance.
Education and Expertise
Simran completed her primary and secondary education at St. Agnes Convent School in India, achieving her SSC. She pursued higher education at Wilson College Chowpatty Mumbai, where she obtained her HSC in Arts and later a Bachelor of Arts (BA) in Psychology. She then went on to earn a Master of Arts (MA) in Literature from the University of Mumbai. Her diverse educational background has equipped her with a well-rounded skill set beneficial for her career in sales operations and analysis.
Professional Background
Simran's tenure at BrowserStack includes various roles. She initially served as a Billing & Accounts Specialist from 2018 to 2021, before briefly taking on the role of Senior Billing and Accounts Specialist in 2021. Simran subsequently advanced to her current role as Senior Sales Operations Analyst. Her responsibilities include training and development activities, generating periodic reports on overdue invoices and accounts receivable, and liaising with the collections team to ensure timely payment collections.
Skills and Tools Utilized
Simran is well-versed in using several Customer Relationship Management (CRM) tools, including Salesforce, Zendesk, and Freshdesk. Her proficiency extends to analyzing reports, managing vendor forms, registering on vendor portal sites, and implementing new processes. She is also adept at generating purchase orders and resolving service requests, which are critical aspects of her role at BrowserStack.