Sneha W.
About Sneha W.
Sneha W. is a Customer Success Manager at Insider in Dubai, with over 5 years of experience in the SaaS industry and a strong background in Client Servicing and Account Management.
Company
Sneha W. is currently employed at Insider as a Customer Success Manager. Based in Dubai, United Arab Emirates, she started working at Insider in June 2022. Insider is a company specializing in helping brands optimize their marketing strategies and customer engagement.
Title
Sneha W. holds the title of Customer Success Manager. In this role, she leverages her extensive experience in client servicing and account management to ensure client satisfaction and success.
Previous Roles at WebEngage
Sneha W. has a history with WebEngage, where she held multiple roles. From 2016 to 2018, she served as an Application Support and Implementation Specialist. She then transitioned to the role of Customer On-Boarding Manager from 2018 to 2021. From 2020 to 2021, she also served as a Customer Success Manager. These roles were based in Mumbai, Maharashtra, India.
Senior Customer Success Specialist
Before joining Insider, Sneha W. worked as a Senior Customer Success Specialist from August 2021 to June 2022. This role lasted for 11 months and further honed her expertise in client management and customer success.
Education and Expertise
Sneha W. completed her PGDM in Marketing Management from SVKM's Narsee Monjee Institute of Management Studies (NMIMS) between 2019 and 2021. She also holds a Bachelor of Engineering (B.E.) in Electronics and Communications Engineering from Kc College, which she completed from 2011 to 2014. With over 5 years of experience in the SaaS industry and a deep understanding of client servicing and account management, Sneha brings a robust skill set to her roles.