Sunaina R
About Sunaina R
Sunaina R is a Senior Customer Success Specialist at BrowserStack with extensive experience in operations and customer success roles at Hubbler.
Current Position at BrowserStack
Sunaina R is currently working as a Senior Customer Success Specialist at BrowserStack. In this role, she focuses on ensuring customer satisfaction and fostering client relationships. She employs strategies to help customers maximize the value they receive from BrowserStack's offerings, aiming to improve client retention and identify opportunities for account growth.
Previous Roles at Hubbler
Before joining BrowserStack, Sunaina R held multiple roles at Hubbler, starting as an Operations & Customer Success Executive from 2015 to 2018. She was later promoted to Senior Manager - Operations and Customer Success from 2018 to 2019, followed by a position as Team Lead - Operations and Customer Success until 2021. During her tenure, she was instrumental in achieving significant customer engagement and revenue targets.
Education and Expertise
Sunaina R holds a Bachelor of Engineering degree in Information Science and Engineering from CMR Group of Institutions, completing her studies from 2011 to 2015. This educational background has equipped her with a strong technical foundation, which she leverages in her customer success roles to understand and address client needs effectively.
Product Design and Strategy Initiatives
Sunaina R was part of a core team that played a crucial role in strategic product design at a startup. She conducted comprehensive research and analyzed input from over 1500 alpha, beta, potential, and actual customers to drive product improvements and enhancements. Her efforts were key in refining the product to better meet user needs.
Agile Process Implementation
Sunaina R contributed to the implementation of Agile processes within her team at a product startup. She ensured development prioritization to maximize benefits for customers, streamlining workflows to enhance productivity and deliver timely updates. This approach facilitated better customer service and optimized product development cycles.