Suyash Sharma
About Suyash Sharma
Suyash Sharma is a Senior Customer Success Specialist at BrowserStack in Mumbai, India, with over 11 years of experience in the field.
Current Role at BrowserStack
Suyash Sharma is currently serving as a Senior Customer Success Specialist at BrowserStack in Mumbai, Maharashtra, India. He began his role in December 2020. He leverages his extensive experience in the field to enhance customer engagement, focusing on key metrics such as Onboarding, Adoption, NPS, Renewal, Churn Mitigation, and Upsell/Cross-sell. His role is integral in driving customer satisfaction and loyalty for BrowserStack's subscription-based products.
Previous Experience in Customer Success
Prior to his current position, Suyash Sharma worked in various capacity management roles. He was a Customer Success Manager at Replicon in Bengaluru from 2019 to 2020, and at Almabase from 2018 to 2019. He also held the role of Customer Success Manager at Webgility L.L.C. in Indore for six years, from 2012 to 2018. Earlier in his career, he worked at WNS Global Services, First Source Solutions, and Teleperformance CRM Services India Private Limited in customer care and service roles.
Educational Background
Suyash Sharma studied at Himalayan University, where he completed his B.Com in Business/Commerce, General, from 2014 to 2017. He also attended the Sikkim Manipal Institute of Technology, obtaining a bachelor's degree in commerce between 2011 and 2013. Additionally, he completed his higher secondary education at Indore Glorious Public School and MP Board.
Expertise and Skills
With over 11 years of experience in the Customer Success field, Suyash Sharma has developed a strong proficiency in metrics that drive customer engagement and loyalty. His expertise includes Onboarding, Adoption, Net Promoter Score (NPS), Renewal, Churn Mitigation, and Upsell/Cross-sell strategies. His work focuses on providing the best possible resolutions to enhance customer satisfaction, ensuring sustainable growth and efficiency for the companies he has worked with.
Professional Journey
Suyash Sharma began his career as a Customer Care Executive at Teleperformance CRM Services India Private Limited in Indore from 2008 to 2009. He then worked as a Customer Care Associate at First Source Solutions from 2010 to 2011. After a brief stint as a Senior Customer Service Associate at WNS Global Services in Gurgaon in 2012, he took on various roles focused on customer success management, gaining significant experience across multiple companies before joining BrowserStack in 2020.