Vishal Sharma
About Vishal Sharma
Vishal Sharma is a Senior Customer Success Specialist at BrowserStack with a background in customer success management and assurance, holding an MBA in finance and marketing.
Title
Vishal Sharma currently holds the position of Senior Customer Success Specialist at BrowserStack. He began this role in June 2022.
Current Role at BrowserStack
In his role as Senior Customer Success Specialist at BrowserStack, Vishal Sharma is responsible for ensuring customer satisfaction and retention. He started this position in June 2022. His work involves close interaction with clients to understand their needs and ensuring that they achieve desired outcomes from BrowserStack's services.
Previous Experience at Whatfix and Wingify
Before joining BrowserStack, Vishal Sharma worked as a Customer Success Manager at Whatfix from 2021 to 2022 for 11 months. Prior to that, he served as a Customer Success Manager at Wingify from 2019 to 2021 for 2 years. In both roles, he focused on client relationship management and post-sales support to increase customer loyalty and product adoption.
Early Career in Knowledge Management and Assurance
Vishal Sharma's early career includes a stint as a Knowledge Management fellow at ZS in Gurgaon, Haryana, India, in 2017 for 4 months. He also worked at Ernst & Young as an Assurance Associate from 2015 to 2016 for 7 months, where he gained substantial experience in auditing and financial assurance.
Educational Background
Vishal Sharma earned his Master of Business Administration (MBA) in Finance and Marketing from Lal Bahadur Shastri Institute of Management, Dwarka, Delhi, from 2017 to 2019. He also holds a Bachelor of Commerce (Hons) degree from Delhi College of Arts and Commerce, DU, which he completed from 2012 to 2015.