Waseem Shaikh
About Waseem Shaikh
Waseem Shaikh is the Manager of Customer Success at BrowserStack, with extensive experience in customer engagement and technical support.
Current Role at BrowserStack
Waseem Shaikh currently serves as the Manager of Customer Success at BrowserStack. In this role, he manages a team of three members, focusing on high-touch customer engagement. He has developed a Standard Operating Procedure (SOP) for early warnings in case of tricky renewals, ensuring proactive management of customer accounts. His responsibilities include continuous improvement of customer relationships and satisfaction.
Previous Experience at BrowserStack
Before his current role, Waseem Shaikh held multiple positions at BrowserStack. From 2020 to 2023, he worked as a Team Lead in Customer Success. Prior to that, he was a Senior Customer Success Specialist from 2019 to 2020, and a Senior Technical Support Specialist - Automation from 2017 to 2019. During his tenure, he created ready reference documents to help team members understand the product better. His roles involved comprehensive customer support and technical assistance.
Experience with SQS Group
Waseem Shaikh worked as a Senior Automation Engineer at SQS Group from 2015 to 2017 in the Mumbai Area, India. In this position, he focused on automation engineering, contributing to quality assurance and ensuring efficient automated processes. His technical expertise was instrumental in streamlining operations and improving system functionalities.
Early Career in Quality Assurance
Waseem Shaikh began his career in the field of quality assurance. He worked as a Quality Analyst at Infibeam.com from 2012 to 2015, where he was responsible for maintaining the quality standards of various products. Prior to that, he served as a Junior Test Engineer at Cirrius Wireless Technology from 2011 to 2012, where he honed his skills in testing and quality analysis.
Educational Background
Waseem Shaikh earned his Bachelor's degree in Computer Engineering from Watumull Institute Of Electronic Engineering And Computer Technology. His academic background provided a strong foundation in engineering principles and computer technology, which he has leveraged throughout his professional career in various technical and managerial roles.