Lauren Moncks
About Lauren Moncks
Lauren Moncks serves as the Customer Onboarding Manager at Bucketlist Rewards and Recognition in Calgary, Alberta, where she has worked since 2023. With a background in customer success and volunteer management, she has demonstrated leadership and a commitment to improving onboarding processes.
Work at Bucketlist
Lauren Moncks serves as the Customer Onboarding Manager at Bucketlist Rewards and Recognition, a position she has held since 2023. In this role, she focuses on creating and implementing efficient onboarding procedures for new customers. Previously, she worked as a Customer Success Specialist at the same company from 2021 to 2023, where she contributed to customer acquisition and retention efforts. Her transition from Customer Success Specialist to Customer Onboarding Manager highlights her adaptability and growth within the organization.
Previous Experience
Before her tenure at Bucketlist, Lauren Moncks worked at Coast to Coast Against Cancer Foundation as a Senior Coordinator for Volunteer Management and Third Party Events from 2018 to 2019. She also held the position of Accounts Payable Administrator at VanMar Constructors Inc. from 2015 to 2018. Additionally, she gained experience as a Sport Camp Instructor at Talisman Centre in 2015. These roles have contributed to her diverse skill set in management and customer relations.
Education and Expertise
Lauren Moncks earned her Bachelor of Business Administration (B.B.A.) degree from Trinity Western University, where she studied Leadership and Management as well as Communications from 2010 to 2015. Her educational background provides a strong foundation for her current role, emphasizing her expertise in leadership and effective communication within a business context.
Leadership and Team Management
In her current role at Bucketlist, Lauren Moncks demonstrates leadership abilities by guiding teams towards achieving success in customer onboarding and retention. Her passion for company culture plays a significant role in her approach, as she integrates this focus into her work to enhance organizational success. Her experience in various roles has equipped her with the skills necessary to lead effectively in customer-focused environments.
Interests and Professional Focus
Lauren Moncks has a strong interest in building and implementing efficient procedures, which is central to her responsibilities in ensuring a seamless onboarding process for new customers at Bucketlist. Her commitment to improving operational efficiency aligns with her professional focus on enhancing customer experiences and supporting organizational growth.