Jill San Antonio
About Jill San Antonio
Jill San Antonio is a Technical Customer Success Manager at Bugcrowd, where she has worked since 2022. She has extensive experience in customer success roles across various companies, including Brightly and Lytx, Inc.
Work at Bugcrowd
Jill San Antonio has been serving as a Technical Customer Success Manager at Bugcrowd since 2022. In this role, she focuses on ensuring customer satisfaction and success through technical support and guidance. Her experience in customer success roles equips her to address client needs effectively and enhance their experience with Bugcrowd's services.
Previous Experience in Customer Success
Before joining Bugcrowd, Jill held various positions in customer success. She worked as a Client Success Manager at Brightly from 2021 to 2022. Prior to that, she spent two years at Lytx, Inc. as a Client Success Manager and also served as a Client Success Coordinator at the same company. Her roles involved managing client relationships and ensuring the successful implementation of services.
Internship and Early Career
Jill began her career with an internship as a Consultant at Sunrun in 2015. She also gained experience in sales support as a Concierge Specialist at Solara Medical Supplies in 2016. Additionally, she worked as a Management Trainee at Enterprise Rent-A-Car from 2015 to 2016, where she developed foundational skills in management and customer service.
Education and Training
Jill San Antonio studied Sociology at California Polytechnic State University-San Luis Obispo, earning a Bachelor of Arts degree from 2014 to 2016. She also pursued practical nursing training at SBBCollege Santa Barbara and obtained an Associate's degree from Allan Hancock College. Her educational background includes pre-nursing studies at California State University-Fullerton and West Coast University.
Sales and Customer Service Roles
Throughout her career, Jill has held various sales and customer service positions. She worked as a Sales Associate at Forever 21, rue21, and Wetseal Inc. Additionally, she served as a Customer Service Representative at David's Bridal. These roles contributed to her strong foundation in customer interaction and support.