Konrad Solis
About Konrad Solis
Konrad Solis is a Senior Technical Customer Success Manager at Bugcrowd, where he has worked since 2023. He has a background in product management and public policy consulting, with a focus on customer relationship management and organizational change.
Work at Bugcrowd
Konrad Solis has been employed at Bugcrowd since 2018, where he currently holds the position of Senior Technical Customer Success Manager. In this role, he focuses on building strong customer relationships and oversees client onboarding, training, and development. He aligns client requirements with Bugcrowd's security products, facilitating opportunities for product enhancements based on customer feedback. His responsibilities also include coordinating with cross-functional teams to ensure effective collaboration with sales to drive account growth.
Previous Experience
Before joining Bugcrowd, Konrad Solis held various positions in different organizations. He worked as a Product Manager at Grupo Prides from 2014 to 2016, where he contributed to product development in Costa Rica. Prior to that, he served as a Public Policy Consultant at Interpeace for 11 months in 2011-2012. He also gained experience as a Supervisor of Roaming Coordination at Syniverse from 2016 to 2018, and as a Technical Support Agent at Teleperformance from 2012 to 2013.
Education and Expertise
Konrad Solis earned a Bachelor's degree in Political Science and Government from Universidad de Costa Rica (UCR), studying from 2006 to 2011. He furthered his education by obtaining a Master of Business Administration (MBA) from ULACIT, completing his studies from 2015 to 2017. His educational background supports his expertise in organizational change management and problem-solving, which he applies in his current role.
Skills and Responsibilities
In his role at Bugcrowd, Konrad Solis leverages his problem-solving skills to enhance customer success. He is responsible for cultivating long-term customer relationships and ensuring that client needs are met through effective onboarding and training. His role requires him to align client requirements with Bugcrowd's security products, enabling him to manage feedback for product improvements and drive client satisfaction.