Rachelle P. Williams
About Rachelle P. Williams
Rachelle P. Williams is a Technical Customer Success Manager at Bugcrowd, where she has worked since 2024. She has a diverse background in customer success, project management, and technology, with degrees in Legal Assisting, Information Technology, and Applied Technology in Education.
Work at Bugcrowd
Rachelle P. Williams has been employed at Bugcrowd as a Technical Customer Success Manager since 2024. In this role, she focuses on ensuring customer satisfaction and success through the effective use of Bugcrowd's services. Her responsibilities include collaborating with clients to understand their needs and implementing tailored solutions to enhance their experience with the company's offerings.
Education and Expertise
Rachelle P. Williams holds an Associate of Science in Legal Assisting and a Bachelor of Science in Information Technology from Broward College. She further advanced her education by obtaining a Master of Education in Applied Technology in Education from Wilmington University. Her educational background equips her with a strong foundation in both legal and technological fields, enhancing her capabilities in customer success management.
Background
Rachelle P. Williams has a diverse professional background that includes roles in government, education, and technology sectors. She worked as an Office Support Specialist for Broward County Government from 2015 to 2017 and later served as an Administrative Assistant at Broward College from 2018 to 2020. Additionally, she gained experience as a Junior Web Project Manager at 3dcart and as a Customer Success Manager at Nearpod from 2020 to 2024.
Achievements
Rachelle P. Williams is recognized for her exceptional collaboration with internal and external stakeholders, which has led to the creation of tailored solutions that address specific client needs. She has developed strategic plans aimed at mitigating risks and driving account growth within the Software as a Service (SaaS) industry, showcasing her ability to enhance customer relationships and business outcomes.