Tanmay Ghag
About Tanmay Ghag
Tanmay Ghag is a Customer Success Specialist at Bugcrowd, where he has worked since 2024. He has a background in customer success management across various industries and holds degrees in Chemistry and Business Administration.
Work at Bugcrowd
Tanmay Ghag currently serves as a Customer Success Specialist at Bugcrowd, a position he has held since 2024. His role is based in California, United States, and he operates in a remote capacity. In this position, he focuses on enhancing customer satisfaction and ensuring clients effectively utilize Bugcrowd's offerings.
Previous Experience in Customer Success
Before joining Bugcrowd, Tanmay worked as a Customer Success Manager at Helpshift from 2022 to 2023. He managed customer relationships and supported clients in maximizing their use of Helpshift's services. Prior to that, he held a similar role at SMS-Magic from 2019 to 2021, where he was responsible for client engagement and success strategies in the Pune Area, India.
Educational Background
Tanmay Ghag earned a Bachelor’s Degree in Chemistry from Fergusson College, where he studied from 2013 to 2016. He later pursued a Master of Business Administration (MBA) with a focus on Marketing at MITSOM | MIT School of Management, completing his studies from 2017 to 2019. This educational background supports his expertise in customer success and relationship management.
Client Management Skills
Tanmay has successfully managed a global client portfolio valued at $1 million, showcasing his strong client relationship management skills. His experience includes working remotely in a global role, which has equipped him with the ability to cater to diverse client needs and maintain high levels of customer satisfaction.
Diverse Industry Experience
Tanmay has a diverse industry background, having worked across various sectors including E-commerce, Gaming, Hospitality, and Finance. This broad experience contributes to his understanding of different market dynamics and customer expectations, enhancing his effectiveness in customer success roles.