Ben Woodward
About Ben Woodward
Ben Woodward serves as the Director of Operations and Customer Success at BuildDirect Technologies, where he oversees operational efficiencies and customer satisfaction. With a diverse background in sales and management, he has held various roles in the UK and Canada, demonstrating his versatility and leadership skills.
Current Role at BuildDirect Technologies
Ben Woodward serves as the Director of Operations and Customer Success at BuildDirect Technologies. He has held this position since 2022 in Vancouver, British Columbia, Canada. In this leadership role, he oversees both operations and customer success, focusing on improving operational efficiencies and enhancing customer satisfaction.
Previous Experience at BuildDirect Technologies
Prior to his current role, Ben worked at BuildDirect Technologies as the Manager of Delivery and Customer Success from 2021 to 2022. During this year-long tenure, he contributed to operational improvements and customer success initiatives, further developing his expertise in these areas.
Education and Expertise
Ben Woodward studied at the University of South Wales, where he earned a Bachelor of Arts (BA) in Sports Management from 2009 to 2012. He also attended Wycliffe College, completing his GCSEs and A-Levels from 2005 to 2009. His educational background supports his professional versatility, particularly in operations and customer success.
Career Progression and Roles
Ben has transitioned through various roles in his career, moving from sales positions to operations and customer success. His previous positions include Sales Manager at Places for People, Client Account Executive at Lifetime Training, and Sales & Operations Manager at Luxury Flooring and Furnishings. He also served as Manager of Operations at XPO Logistics, Inc. from 2020 to 2021.
Skills in Customer Success and Operations
Ben possesses significant experience in managing customer success teams, focusing on enhancing customer satisfaction and retention. His background in logistics and supply chain management, combined with his operational expertise, enables him to improve efficiencies in various managerial roles.