Amber Merritt
About Amber Merritt
Amber Merritt is an Information Technology Program Project Manager at Builders FirstSource, where she has worked since 2018. She has a strong background in IT management, quality assurance, and system support, with degrees in Business Administration and Computer/Information Technology.
Work at Builders FirstSource
Amber Merritt has been employed at Builders FirstSource since 2018, serving as an Information Technology Program Project Manager. In this role, she has focused on enhancing service efficiency by implementing a system for monitoring call queues and online support queues. Additionally, she has held the position of IT Supervisor at Builders FirstSource/Probuild since 2013. Her responsibilities have included overseeing IT operations and ensuring the reliability of internal applications.
Education and Expertise
Amber Merritt has a solid educational background in technology and management. She graduated with a Bachelor of Arts in Computer/Information Technology Administration and Management from Metropolitan State University of Denver in 2020. Prior to that, she earned a Bachelor of Science in Business Administration and Management from Colorado Technical University in 2021. She also completed the International Baccalaureate Diploma at Hinkley High School from 2001 to 2005.
Background
Amber Merritt has a diverse professional background in information technology and project management. Before joining Builders FirstSource, she worked at CH2M as a Global Account Administration Lead from 2008 to 2013. Her experience includes extensive support for point-of-sale systems and internal applications, contributing to system reliability and user satisfaction.
Achievements in IT Management
In her roles, Amber has played a key part in quality assurance by reviewing incidents and providing feedback to improve resolution processes. She has developed and maintained a knowledge base by collaborating with teams to create and update troubleshooting articles for the Service Desk. Additionally, she has recommended system modifications to reduce user problems, demonstrating her proactive approach to IT management.