Amy Thomas
About Amy Thomas
Amy Thomas is a Sales Support Representative with over 13 years of experience at Builders FirstSource in Manassas, Virginia. She specializes in monitoring shipping schedules, providing administrative support to sales teams, and efficiently handling customer inquiries and complaints.
Work at Builders FirstSource
Amy Thomas has served as a Sales Support Representative at Builders FirstSource since 2011. In her role, she provides essential administrative support to both outside and inside sales teams, contributing to their operational efficiency and customer service capabilities. Her responsibilities include monitoring scheduled shipping dates to ensure timely delivery and expediting orders as necessary. This position has allowed her to develop a strong understanding of the sales process and customer needs.
Previous Experience at Enterprise Rent-A-Car
Prior to her current role, Amy Thomas worked at Enterprise Rent-A-Car as a Customer Service Representative from 2010 to 2011. During her tenure, she gained valuable experience in handling customer inquiries and resolving issues in accordance with company guidelines. This position helped her develop strong customer service skills that she has carried into her current role.
Education at University of Virginia at Wise
Amy Thomas studied at the University of Virginia at Wise from 2008 to 2009. Her education provided her with foundational knowledge and skills that have been beneficial in her professional career, particularly in areas related to customer service and support.
Customer Service Skills and Expertise
Amy Thomas possesses a strong background in managing customer inquiries and efficiently resolving issues. She is skilled in investigating customer complaints and effectively communicating concerns to the sales team for resolution. Her experience in customer service has equipped her with the ability to enhance customer satisfaction and support sales initiatives.